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Copying or translating our content onto your site is prohibited. However, you may reference us on your blog or website provided that full credit is given.
Any rights not explicitly granted here are reserved.
Refund Policy Overview
Our refund and returns policy are valid for 30 days from the date of purchase. If 30 days have elapsed since your purchase, we cannot offer a full refund or exchange.
To process your return, we require a receipt or proof of purchase. Please refrain from returning your purchase to us directly.
Partial refunds may be granted in certain situations, including:
– Requests for refunds made more than 30 days after delivery
– Evidence required:
– Quality issue with the print: Clear photo of the received product on a flat surface showing the design and issue clearly.
– Print placement issue: Clear photo of the product on a flat surface indicating incorrect placement with a ruler/measuring tape.
– Print in the wrong area: Photo of the product folded to display both sides clearly.
– Wrong product received: Photo of the product with the size tag visible.
– Product issue (e.g., incorrect size, brand, quality): Photo showing the issue, design, and/or size tag.
– Product sizing issue: Photo of the product being measured according to the provided size chart.
– Electronic device issue: Video or photo demonstrating the issue and troubleshooting steps.
– Delivery-related product damage: Photo or video showing the package, design, and issue.
– Reprinted item with the same issue: Photo or video showing both original and reprinted items with the issue.
By purchasing our product(s)/service(s), you agree to adhere to the refund policy terms. To request a refund, please contact admin@k9exw.com.
Refund Process
If your refund is approved, it will be processed, and the credit will be applied to your original method of payment within a specified timeframe.
Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account and contact your credit card company and bank. If the issue persists, contact us at admin@k9exw.com.
Sale Items
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. To request an exchange, email us at admin@k9exw.com.
Gifts
If the item was marked as a gift, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift, the refund will be issued to the gift giver.
No need to return your product. For assistance, contact us at admin@k9exw.com.
Refund Policy Details
We stand behind our product(s)/service(s) but understand it may not suit everyone. Refunds will be considered under the following conditions:
– Damaged product or manufacturing error: Free replacement or refund if reported within 30 days of delivery.
– Provide clear photo evidence via the “Submit Issue” form for prompt resolution.
Stripe Refunds
Refunds via Stripe typically take 5-10 business days to reflect on your card.
Licensing and Agreement
By purchasing our product(s)/service(s), you agree to the terms of use outlined on this page. We reserve the right to change these terms without prior notice and to refuse or cancel subscriptions due to suspected fraud or abuse.